Refund policy
Effective Date: August 4, 2026
At TEIVORA, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase (order number or receipt) is required.
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used Beauty & Personal Care products
- Personal hygiene items
- Gift cards
- Clearance or final sale items
- Products damaged due to misuse or improper handling
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photos of the product and packaging
After verification, we will arrange a replacement or a full refund.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved:
- Your refund will be processed to your original payment method.
- Refunds are typically completed within 5–10 business days, depending on your bank or payment provider.
Return Shipping
- If the return is due to our mistake (wrong, damaged, or defective item), TEIVORA will cover the return shipping cost.
- For all other returns, customers are responsible for return shipping charges.
Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined in this policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
TEIVORA
📧 Email: ayeshasaqib2405@gmail.com